Refund policy

RETURN

VARUN offers considerate and comprehensive return services. Please refer to the following details.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@varun-ebike.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@varun-ebike.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@varun-ebike.com.

FOR NON-QUALITY ISSUES

(1) The bike is brand new and unused.

  • Within 14 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike).
  • 15 to 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike); Another 20% of the order amount will be charged as the restocking fee.

(2) The bike is used.

  • Within 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike); Another 50% of the order amount will be charged as the restocking fee.
  • Over 30 days of receipt: not allowed to return the bike.
FOR QUALITY ISSUES

(1) Within 14 days of receipt: full refund and no charge of return shipping fee and processing fee; Or buyers can change for other e-bikes without extra payment of return shipping.


Note: Please remember that our VARUN® team will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

(2) Between 14-30 days of receipt: Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee. Please contact our customer service team and they will decide on the payment.


Note: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt: Corresponding warranty services will be provided.


Note: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike. Our team will decide on the refund according to the specific situation.

 

To start a return, please contact us at support@varun.com first. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package. Refunds will be processed within 10-15 business days after the returned package is received and inspected. Items sent back to us without first requesting a return will not be accepted. VARUN® is not responsible for the shipping cost of the package returned by the customers themselves, nor the missing of the returned package. We sincerely appreciate your cooperation!

 

Scope of Application

This return policy only applies to the products sold on the VARUN® official website (varun-ebike.com). Other ways to buy VARUN® electric bikes (Amazon, offline dealers, Best Buy, etc) are subject to the corresponding warranty policies.